Terms of Services

This Agreement is between you and our telehealth platform, and its affiliates (collectively, “Company,” “we,” or “us”) regarding your use of our online interfaces and properties, including mobile services, websites, and software that link to this Agreement. The Service includes:

A Virtual Visit Service that provides access to and interaction with physicians and other healthcare providers for communication, consultations, assessments, and treatment.
An artificial intelligence-enabled Symptom Checker and additional clinical assessment tools.
Integration of your electronic medical record into our platform.
Administrative support for scheduling and payment for healthcare provider, pharmacy, laboratory services, and other services that we may add from time to time on or through our or affiliate’s platform applications.

This Agreement applies to all visitors, users, and others who access the Service (“Users”). This Agreement also incorporates any additional terms and conditions posted by the Company through the Service or otherwise made available to you.

Sponsor Organizations

If a Sponsor Organization is paying for access to the Service on your behalf and has a separate agreement with the Company, that agreement governs the relationship between the Company and the Sponsor Organization, while this Agreement governs the relationship between the Company and you.

Agreement Acceptance and Updates

By accessing or using the Service or otherwise indicating your assent, you agree to be bound by this Agreement and affirm that you are of legal age to enter into this Agreement. Please read this Agreement carefully to understand each provision.

We may modify or update this Agreement from time to time, and any changes will be posted through the Service or made available through other reasonable means. Your continued access to or use of the Service after any change constitutes your acceptance of the change. No change will apply retroactively to any dispute that arose before the change. If you do not agree to any change, you must stop using the Service.

Arbitration and Medical Advice Disclaimer

This Agreement includes a mandatory individual arbitration and class action and jury trial waiver provision, which requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions. Agreeing to arbitration is an important decision that you should carefully consider.

We are not a provider of medical advice. Before taking any action that may affect your health or safety or the health or safety of others, please consult a professional. In case of a medical emergency or if you are thinking about suicide or harming yourself or others, call 911 immediately and notify relevant authorities. The suicide hotline is 988 or 800-273-8255 if faced with an immediate or emergent crisis. There may also be other national, regional, and state resources available to you.

Please do not use the Virtual Visit Service while driving, as it requires you to be engaged in a text conversation with a provider.

By accepting this Agreement, you also agree to receive communications electronically, as further described below.

1. OUR SERVICE

1.1. Eligibility

This is a contract between you and us. You may use the Service only if you can form a binding contract with our telehealth platform, and only in compliance with this Agreement and all applicable local, state, national, and foreign laws, rules and regulations. Except as expressly provided in Section 1.9 below, any use or access to the Service by anyone under the age of legal majority in the applicable jurisdiction is prohibited. You may only use the Service if Our platform has made the Service available in your country; any other use is prohibited. You must not use the Service if you were previously removed from the Service. In addition to the foregoing, you represent and warrant that you are not a resident of (and will not use the Service in) a country that the U.S. government has embargoed for use of the Service, and that you are not named on the U.S. Treasury Department’s list of Specially Designated Nationals or any other applicable trade sanctioning regulations. You also agree that you must not use the Service to seek care for an issue or injury arising from a workers’ compensation claim.

Any use of the Service by a User that is not eligible under and according to these Terms of Service is prohibited, and we have no responsibility or liability for any such prohibited use.

1.2. No Medical Advice

ALL OF THE MATERIAL PROVIDED THROUGH THE SERVICE (except as provided by a Provider, as defined below, through the Virtual Visit Service), SUCH AS TEXT, GRAPHICS, PHOTOGRAPHS, IMAGES, MESSAGES, SIMULATED VIRTUAL CONVERSATIONS, FORUM POSTINGS, AND ANY OTHER MATERIALS, ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE OR TREATMENT. EVEN WHEN ASSESSMENTS ARE BASED ON CLINICAL PROTOCOLS, SUCH ASSESSMENTS DO NOT CONSTITUTE MEDICAL CARE, ADVICE OR DIAGNOSIS. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING YOUR HEALTH. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF ANY INFORMATION PROVIDED THROUGH THE SERVICE. ADDITIONALLY, WE DO NOT PROMISE ANY PARTICULAR RESULTS WITH REGARDS TO YOUR HEALTH IN CONNECTION WITH YOUR USE OF THE SERVICE. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR YOUR LOCAL EMERGENCY PHONE NUMBER IMMEDIATELY. We do not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned through the Service. Reliance on any information provided through the Service, or by other members of the Service, is solely at your own risk. We do not undertake any responsibility in relation to the quality of the medical advice or the manner in which it is provided by doctors or medical organizations. We recommend that you use reasonable discretion, and if you do not feel good or if you do not receive feedback within a reasonable time, we recommend that you contact your doctor directly.

1.3. Medical Advice through the Virtual Visit Service

Do not use the Virtual Visit Service if you are driving a motor vehicle. Do not use the Virtual Visit Service for emergency medical needs. If you experience a medical emergency, call your local emergency phone number immediately.

1.4. Providers and Virtual Visit Service

The Virtual Visit Service enables you to interact with physicians and other health

This is a consent form for using the Virtual Visit Service, a service that allows for remote medical care through electronic communication. By using this service, patients agree to have their medical information and data recorded, and to have their information discussed using electronic technology. Patients acknowledge that the interactions with providers via the Virtual Visit Service do not replace their in-person relationship with their regular healthcare providers. Patients also assume the risk of using telehealth services, including the possibility of technical failures, limited access to medical records, and breach of privacy of their health information. Patients understand that the service is not intended to replace a full medical evaluation or an in-person visit.

Luminex Wellness Return Policy

1. All Sales are Final

- All purchases made through Luminex Wellness are final and non-refundable.
- Refunds will only be issued after a virtual appointment with one of our physicians, should the physician deem it necessary.

2. Subscription-Based Sales

- All sales are part of a subscription-based program.
- After the promotional first month, the auto-payment for the program will continue at the regular monthly program price.
- Subscriptions can be canceled at any time with a 30-day written notice.

For any inquiries or to submit a cancellation notice, please contact us at: Email: info@luminexwellness.com

Thank you for choosing Luminex Wellness for your health and wellness needs!